Facial Skin/ Face Scanner Analyzer

Get your money back 
for product or delivery issues

Get your money back for missing deliveries and defective or damaged products.

Easy Return & Refund

If you encounter product quality issues with your order, such as defects, mistakes, or damages, get dedicated support from Alibaba.com.

• Get a refund when you make a free return to a local warehouse near you.
• For special cases like large orders, our support team will contact you directly with the next steps, such as providing further evidence.

Apply within 30 days of delivery.

How to apply for Easy Return & Refund

Find products that have the "Money-back guarantee" or "Easy Return & Refund" label

Pay through Alibaba.com

Pay using your preferred payment method through the Alibaba.com platform.

Apply for refund if product has a quality issue

Go to My orders > Order details to apply.

Return for free or get help from Alibaba.com

Send products to a local warehouse directly according to the return instructions provided.

For special cases, our support team will contact you directly with the next steps, such as providing further evidence.

Get your money back

Receive a refund once the return has been processed or a decision has been reached by our team.

 

Standard refund policy

If your order doesn’t ship, is missing, or has other issues, you may be eligible for up to a full refund. If you encounter a problem with the refund, we'll work with you and the supplier to help get it resolved.

Apply within 60 days of delivery.

 

How to apply for a refund

Pay through Alibaba.com

Pay using your preferred payment method through the Alibaba.com platform.

Apply for refund if order doesn't meet the agreed terms

Go to My orders > Order details to apply.

Negotiate with supplier

If the supplier does not respond or you are unable to reach a consensus, you can ask Alibaba.com to mediate. For Alibaba Guaranteed products, we will communicate with the supplier on your behalf so you don't have to go back and forth. 

Get your money back

Receive your refund after the case is processed.

Terms and conditions